For Customers
Yes. Posting a job on National Flatpack Assembly is completely free for customers. You never pay us anything. Fitters subscribe to unlock your contact details; that cost is between them and us.
Fitters are notified as soon as your job is published. Most customers hear from a fitter within a few hours, depending on location and availability.
Yes. All fitters go through an account verification process which includes document checks such as DBS certificates. They must be approved by our team before they can contact customers.
We support over 100 UK furniture brands including IKEA, Argos, Wayfair, Made.com, Dunelm, John Lewis, B&Q, and many more. If you cannot find your brand, select the closest match or contact us.
Absolutely. Your full address is never publicly visible. Fitters can only see your general postcode area until they purchase your lead. Your street address is only shared once they unlock the job.
Payment is agreed directly between you and your fitter. We do not process payments. You and your fitter choose how to pay (cash, bank transfer, card, etc.) and when (before or after the work).
You can update or manage your job at any time from your customer dashboard. If you need to cancel, log in and update the job status accordingly.
For Fitters
Registration is completely free. You need credits to unlock job leads and get customer contact details.
Most accounts are reviewed within 24 hours. We will review your uploaded documents (DBS, driving licence, optional PLI) and notify you by email once approved.
A valid DBS certificate and driving licence are required. Public Liability Insurance (PLI) is strongly recommended and will strengthen your application, though it is not strictly mandatory. A profile photo is also encouraged.
Purchase credits to unlock job leads in your area. Each lead shows the job value and credit cost before you unlock it.
Yes. From your fitter dashboard you can change your base postcode and working radius at any time. Jobs shown in your New Leads feed will update immediately.
You can purchase more credits from your dashboard at any time to keep unlocking new leads.
General
We cover the whole of the United Kingdom. Customers post jobs from anywhere in the UK, and fitters set their own working radius from their base location.
Select the closest brand or item from our list when posting a job. You can add details in the notes field. If you still cannot find a match, contact us and we can add it.
We work with retailers, manufacturers, and other businesses to offer assembly as part of their service. Visit our Join as a Partner page or contact us to apply — partner accounts are created by our team after approval.